Spring time is right around the corner and many consumers will want to remodel or repair their home as part of “Spring Cleaning.” Some tasks may not be simple, so consumers may look to hire contractors to come in and do the work.
In the past 12 months, BBB has received thousands of inquiries on general contractors. In order to find a trustworthy contractor, BBB recommends to do the following:
- Do a Background Check. BBB recommends homeowners ask all contractors for local references and find out if those customers were satisfied with the contractor's work. Ask for permits, city code compliances and, if possible, homeowners should visit and inspect completed projects.
- Compare Costs. Solicit at least three bids from prospective contractors based on the same building specifications, materials, labor and time needed to complete the project. It is important to discuss bids in detail with each contractor and make certain to understand the reasons for any variations in price. BBB offers a free Request a Quote service to obtain bids from BBB Accredited Businesses. Remember that cost differences may reflect factors such as quality of materials, craftsmanship and subcontracting for specialized labor.
- Check on Insurance. Ask contractors if the company is insured against claims covering worker's compensation, property damage and personal liability in case of accidents. BBB advises verifying the contractor's insurance coverage after obtaining the name of the carrier and agency.
- Start with Trust. Contractors that ask for payment up front, perform low-quality workmanship, refuse refunds and fail to address issues are common complaints BBB receives. Homeowners can avoid these companies by doing their homework online through BBB Member Pages to find BBB accredited contractors and remodeling businesses in the area.