Q: I paid for services from a company and I haven’t heard from them since. The phone is disconnected and I think they may be out of business. What can I do?
A: There are many steps you can take to recoup your losses if a company closes its doors. BBB offers the following tips for dealing with this situation:
- Check with BBB to see if information in our report on the company may help you.
- Send a registered letter to the last known company address asking the owner to contact you. Even if the business is closed, the mail may be forwarded to another address.
- Check with the landlord or property owner to see if the business left a contact number or address.
- Check with your City Clerk’s office to find the names of the company’s principals.
- If the business is regulated, look for information with the licensing agency.
- Find out if the company filed bankruptcy by contacting the clerk at the Bankruptcy Court. If the company has filed for bankruptcy, you can file a claim there.
- If you locate the owner and they have not filed for bankruptcy, you are still owed the products or services you paid for. If you are unable to obtain a fair settlement with the business, contact the Arizona Attorney General, Small Claims Court, or seek the advice of an attorney.
